[Re: [KLUG Members] Are "we" sure that SmoothWall is "good"?????]

[Bryan J. Smith]

Michael Morrett wrote:
> What prompted the original Email, was on my SmoothWall-GPL PC,
> there was a constant scrolling message about the great support.

And you have the source code to remove it.  ;-P

> I personally do care about him one way or another.  But, there
> is no need to piss off your users.  Just READ all the stupid
> questions. Again, it is users helping users.

He doesn't have time.  And you should see some of the questions and
"comments" posted.  On the third chime to read the HOWTO, he tells
people off.  I don't blame him.

> I'm not sure what this is supposed to mean, but I didn't attack
> him or his product.

I know, it's just that many people have been doing so.

> Please try and remember, there are HOME users as well as BUSINESS
> users, and it is up to each person to determine was is acceptable
> availability.

And if Morrell & SmoothWall don't "make it" with BUSINESS users, that's
there BUSINESS.  But I really get sick of some of the posts I see on the
*FREE* support lists.

H. Peter Anvin over at SYSLINUX has gotten some bad ones as of late. 
I'm surprised he hasn't "flown off the handle" after the way people have
treated him.

The "super saint" I've seen as of late is Hugo Rabson over at Mondo
Rescue.  3 times a day, he gets the post "how do I burn an ISO image in
Windows?"  It's not only in the FAQ, and information is all over the
web, but they still fail to "grasp" the idea that you don't need "fancy
software" to master a CD image.

-- Bryan

-- 
Bryan J. Smith, Engineer          mailto:b.j.smith@ieee.org
AbsoluteValue Systems, Inc.       http://www.linux-wlan.org
SmithConcepts, Inc.            http://www.SmithConcepts.com