[KLUG Members] Redhat enterprise support

[komal]

What are list members experience about Red Hat Enterprise Linux support and
services? It is worth paying huge amount of money for support? After reading
article on lwn about Enterprise Linux: is it broken?
(http://lwn.net/Articles/109527/)
I wonder whitebox Linux initiatives worth following.

Is it true that numbers of Red Hat supports call are found on popular Linux
news group?

Regards

Komal