[KLUG Members] Trouble ticket browser based applications

[Dirk H Bartley]

Looking at the earlier thread for content management systems, I have a
request for comments on the relative success or failure of what people
are using for something a little different.  I am interested in the
possibility of content, but am more interested in the possibility of
trouble ticket processing.  Is anyone using anything for this purpose?
If I am looking for both, should I be using two different packages??

There are four members of our IT team here and we do not currently use
an application to track all of our issues.  We are looking for a way
that we can track completion of requests of our users.  Hoping it will
be helpful with setting up some sort of ISO measure-ables.  Also helpful
if we can read the information about an issue if a team member is
unavailable.

Dirk