[KLUG Members] Trouble ticket browser based applications

[Rick]

On Mon, 2005-08-22 at 08:24 -0400, Dirk H Bartley wrote:
> Looking at the earlier thread for content management systems, I have a
> request for comments on the relative success or failure of what people
> are using for something a little different.  I am interested in the
> possibility of content, but am more interested in the possibility of
> trouble ticket processing.  Is anyone using anything for this purpose?
> If I am looking for both, should I be using two different packages??
> 
> There are four members of our IT team here and we do not currently use
> an application to track all of our issues.  We are looking for a way
> that we can track completion of requests of our users.  Hoping it will
> be helpful with setting up some sort of ISO measure-ables.  Also helpful
> if we can read the information about an issue if a team member is
> unavailable.

We use Eventum from MySQL for bugs in our intranet apps. I don't know
how well it would work for trouble ticket items in an IT dept, but I
think it might be worth taking a look at. It's nice because you can use
it via email/rss/web. 

http://dev.mysql.com/downloads/other/eventum/

Rick