[Re: [KLUG Members] Are "we" sure that SmoothWall is "good"?????]

[Michael Morrett]

Comments from Mike Morrett...

> Attached is just one scary Email I have received from the
> SmoothWall users Email list.

What prompted the original Email, was on my SmoothWall-GPL PC, there was a
constant scrolling message about the great support.

It should of said, "... if you have donated or purchased the product.  If not,
please see the Web site for PDF documents."

I can live with that.

> Remember, just because you don't agree with the developer of a GPL
> product (although that is getting questionable in the case of
> SmoothWall), doesn't mean the entire product stinks.

I'm not disagreeing or agreeing with them, and I don't thing the product
stinks.

> one of those products that gets continued, mindless questions that
> are answered in the FAQ asked 100 times a day on the support list. 

I took the meaning of users@whatever to be just the users.  I wouldn't
expect the developers to give a sheet about the users list.

> Now I'm not saying this "excuses" Mr. Morrell, but after several

I personally do care about him one way or another.  But, there is no need to
piss off your users.  Just READ all the stupid questions. Again, it is users
helping users.

> I think the most _professional_ thing you can do is just _ignore_
> Mr. Morrell

I'm not sure what this is supposed to mean, but I didn't attack him or
his product.

> A developer is under no *obligation* to offer support for his packages.

TRUE

> I've released a few utilities. They are much less used and significant 
> something like SmoothWall, but I've gotten *LOTS* of outright obvious
> questions, *demands* for features, and countless "your software $uxs".

ME TOO

> So I cut these guys some slack.

I'm not sure what this is supposed to mean, but I didn't attack him or
his product.

> I'm personally horrified by the idea of a firewall with a hard drive.

Please try and remember, there are HOME users as well as BUSINESS users, and
it is up to each person to determine was is acceptable availability.

Mike

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Michael Morrett
16952 E. CD Ave.
Augusta, MI 49012-9327
PHONE: (616) 731-2173
FAX: (209) 396-3282
EMAIL: flinchlock@usa.net
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