[KLUG Members] RE: Re: A [simple?] question (Robert G. Brown)

[Robert G. Brown]

On Tue, 25 May 2004 08:55:44 -0400, Bruce Smith wrote:

Robert G. Brown wrote:
>> There does not seem to be any substantial disagreement with the notion that
>> it is a good, safe, and normal practice to presume that the umask will be 
>> the controlling factor in determining how permissions are set for newly
>> created files.....

>Technically there not any exceptions to the umask rule.

>Some programs like cp/tar may call chmod(2) to change the defaults 
>after the file is created (with the umask rule)....

>Digression follows:  (replies to advocacy please)   :-)
Digression removed.. this is not a reply to the digression (which I agree
with), but it is an update to what has happened.

></digress>

When the condition was reported to the vendor, we were charged $35.00 for
"per incident support". Early in the week, I requested a status update from
the vendor, and on Friday I received a response with the following message:

"We have processed a refund for your case.  Your case is now closed as
unresolved.  I am sorry that we were not able to be of more help to you."

-------

I have never seen a response of this nature from a vendor before; in essense 
they are saying that they don't want to provide an answer, and -- what? That 
our money isn't good enough to provide one?

They could say "We didn't really know about this, and....

	... we'll fix it on the next release."
        or
        .... we think it's fine, You don't like it? tough?"
        or
        .... it's not going to change soon, but here's a work-around..."

If they had said something like the above, they coiuld have kept the money.
But N-o-o-O-O-o-o, they didn't even want to deal with it, or go on the record
about it.

The other thing the mail message had was a reply address for followup comments,
have sent a message regarding my reactions to how this was handled.

For the moment, I am leaving the name of the vendor as an exercise for the 
reader, but once the reply arrives from them, I will reveal it.

							Regards,
							---> RGB <---