[KLUG Members] RE: Re: A [simple?] question (Robert G. Brown)

[Robert G. Brown]

On Sun, 30 May 2004 13:59:51 -0400, Bruce Smith wrote:

>> When the condition was reported to the vendor, we were charged $35.00 for
>> "per incident support". 
>What condition was reported to the vendor?
The originally stated condition, that the permissions on files newly created
by the vendor software did not comply with the umask settings.

>What incident?
See above.
>Did you place a service call asking about default permissions?
Yes, see above.
							Regards,
							---> RGB <---