[KLUG Members] live chat software

[bill]

On Wed, 2005-09-28 at 15:18, Adam Tauno Williams wrote:
> > A client wants to add live chat software to their website.  Their idea
> > is to have something like a help desk.
> 
> I'm not certain what is meant by "to their website", 

A button on the website that says "Chat life with your rep" or something
similar.  

The software would, I assume, be installed on the server.  Is this
correct?

> but I'd use
> XMPP/Jabber.  The JIVE messenger server is very straight forward to
> setup and operate.
> 
> http://www.jivesoftware.org/messenger/

How does this get through a firewall?  I understand how someone can
initiate a connection to get through their own firewall, but how does
the recipient get notified/connected?

client - firewall - internet/server/etc - firewall - recipient

BTW, thanks for the info.

kind regards,

bill