[KLUG Members] charter pipeline

[Bill]

On Tuesday 13 November 2001 14:30, you wrote:
> From my experience, AT&T guys are knuckleheads, too.  Tech support
> didn't help much (evidently their --> 2 week training program <--
> wasn't quite thorough enough) and the guys who installed our
> cable-modem (there were about 4, they made  a huge mess) went to
> whitehouse.com to check our connection. Oh, and that was after they
> ran a drill through the side of my house.  Didn't even ask, just
> drilled.
>

Yeah ... the dipwad who installed my comcast@home pulled some stupid 
stunts,too. 

I wanted him to enter the house through the same route used by the 
phone lines. He drilled a hole in my wall, instead. I told him I 
wanted the coax cable to be long enough to follow the baseboard and 
reach the far wall so I could move furniture around as I wished. He 
gave me a 3' lead and threw at least 20' of cable in my trash bin. I 
had taken down the gutters to replace some old fascia boards and he 
secured the outside coax where the gutter had to go. He laid his 
grounding wire across the back steps instead of under them ( a 
problem that would have been wholly avoided if he had come in through 
the same route the telephone lines do.

He didn't know from routers ... could only install directly into a 
NIC on a Windows box. As soon as his truck was out of site around the 
corner I was re-wiring the inside stuff. 

I don't expect a guy to be a rocket scientist ... but a simple "can I 
mount it here?" "where do you want the wire to enter the house?", 
"Will this be long enough?" would have gone a long way. Thank 
goodness I only have to deal with the installer once in a while. The 
service itself has been very, very, good.

Bill

These guys get a flat fee per installation. Ya gotta watch 'em like a 
hawk. 

-- 
         total       used       free     shared    buffers     cached
Mem:   1545352    1212476     332876          0     338448     593188
Swap:   401584          0     401584
Total: 1946936    1212476     734460
Linux a.genesis.com 2.4.14 #3 Fri Nov 9 23:14:31 EST 2001 K7 750MHz
3:15pm  up 2 days, 15:28,  2 users,  load average: 2.04, 2.10, 2.27