[KLUG Members] note on charter cable isp connections

[Adam Williams]

>>By days you mean 9am - 5pm?
>Yepper.
>>>calling from the KLUG.  :)
>>Ah,  a way to wave the "No, I am not a drooling idiot flag", I like it.
>>The earthlink techs never believe me that ATM actually doesn't stand for
>>"Automated Tellar Machine" within the context of a DSL mode.  Or
>>possible the acronym "ATM" is just a couple of characters too long for
>>them and causes a buffer overflow.
>So they probably don't know PEBCAK either ;)

<RANT>
I wouldn't expect that.  But if the ATM light is **NOT** ***ON*** telling 
me to reboot my PC is flat out ****STUPID******.  And I had an e-mail from 
their tech support department stating that IT WAS A LINE PROBLEM.  And the 
lady couldn't do anything with the trouble ticket number provided by their 
own tech support department.  "I don't recognize any number like that".
&*^#*&^*& &@^#*^*@* @&#$^&@*(@ !@##@! ! !!!!!!!!!!!!

After spending ***HOURS*** on hold!

Their final solution - Your using an unsupported OS!  Bloody Hell!  
Earthlink makes WorldCom look like a commune of superintelligent beings 
out to remake the world into an idyllic paradise.

Then of course, they intially installed DSL on the wrong phone number!  
Oh, and the transition from the previous DSL provider wasn't supposed to 
require any hardware changes.  So they never shipped me a modem... but 
omygosh... your not using our DSL modem!  We'll have to ship you one.

Grrrrrrr.........

Trust me, I could go on and on and on.... 
</RANT> 

>>>><Jeez...I better go wash up now...I feel like a marketing person>
>>Use the gelled industrial bleech, it cleans up the marketroid pheremones
>>more effectively than the consumer grade stuff.
>It worked like a charm. :)

Glad I could help. :)